Terms and Conditions

Website Management

This website is operated by www.elenza-london.com. Throughout the site, the terms “we,” “our,” and “entrepreneur” refer to www.elenza-london.com. We provide this website, along with all information, tools, and services available on it, under the condition that you accept all terms, conditions, policies, and notices stated here.

By accessing our website and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms and Conditions (“Terms of Service,” “Terms”). These terms apply to all visitors of the site, including, but not limited to, browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before using our website. By accessing any section of the site, you agree to abide by these terms. If you do not agree with all the terms and conditions outlined in this agreement, you are not permitted to access the website or use our services. If these Terms of Service are considered an offer, acceptance is explicitly limited to these terms.

Any new features or tools added to our online store will also be subject to these Terms of Service. You may review the most up-to-date version of the Terms at any time on this page. Elenza London reserves the right to update, modify, or replace any part of these terms by publishing updates and/or changes on our website. It is your responsibility to periodically review this page for updates. Continued use of the website after any modifications are posted constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides the online e-commerce platform that enables us to sell our products and services to you.

General Conditions

By agreeing to these Terms of Service, you confirm that you are of legal age in your country, state, or province of residence, or that you have given consent for minors in your household to use this website.

You are prohibited from using our products for illegal or unauthorized purposes. Additionally, when using our services, you must not violate any laws in your jurisdiction (including copyright laws).

You must not transmit viruses, worms, or any other destructive code. A breach or violation of any of these terms will result in immediate termination of your services.

We reserve the right to refuse service to anyone, at any time, for any reason. You understand that your content (excluding credit card information) may be transmitted unencrypted and may involve (a) transfers across various networks and (b) modifications to conform and adapt to technical requirements of connecting networks or devices. Credit card details are always encrypted when transmitted over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our service, use of the service, access to the service, or any contact details on our website without express written permission from Elenza London.

The section headings used in this document are for convenience only and do not limit or otherwise affect these Terms.

Definitions

The following definitions apply under these Terms and Conditions:

Reflection Period – The time frame in which a consumer may exercise their right to cancel a purchase.
Consumer – A private individual not acting in the course of a profession or business, who enters into a remote sales contract with Elenza London.
Day – The date December 10, 2023 (10-12-2023).
Ongoing Transaction – A contract for a series of products/services where obligations extend over a period of time.
Durable Data Carrier – Any medium that enables the consumer or entrepreneur to store information permanently, ensuring future access to it without alterations.
Right of Withdrawal – The consumer’s right to cancel a remote sales contract within the given withdrawal period.
Entrepreneur – The entity that offers goods and services to consumers remotely.
Distance Agreement – A contract executed within an organized system for the remote sale of products and services, exclusively using digital communication.
Remote Communication Technology – A method that allows for the formation of contracts without the consumer and entrepreneur being physically present together.
General Conditions – The current terms and conditions applicable to Elenza London.

Application of Terms

These general conditions apply to all offers made by Elenza London, as well as to all remote contracts and orders agreed upon between the entrepreneur and the consumer.

Before a distance sales contract is concluded, the text of these terms will be made available to the consumer. If this is not feasible, we will provide clear instructions on where these terms can be accessed electronically and how they can be requested at no cost.

If specific terms apply in addition to these general conditions, they will be communicated accordingly. In the event of conflicting terms, the consumer may always rely on the most favorable provision.

If any provision in these general conditions is deemed invalid or void, the rest of the agreement will remain in force, and the invalid provision will be replaced with one that closely matches its intended purpose.

Any situations not covered in these terms should be assessed in the spirit of these conditions.

If any uncertainty arises regarding the interpretation of one or more provisions, they should also be interpreted in the spirit of these conditions.

The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly mentioned.

Offers are non-binding, and Elenza London reserves the right to modify or withdraw them at any time.

The descriptions of products and services are as accurate as possible to ensure that consumers can make informed decisions. If product images are used, they aim to provide an accurate representation of the actual products. However, minor variations in color may occur.

Each offer will contain clear details regarding:

The price (excluding customs duties and import VAT, which will be the customer’s responsibility).
Shipping costs, if applicable.
How the agreement is finalized and what actions are required.
The applicability of the right of withdrawal.
The available payment methods, delivery options, and contract fulfillment.
The validity period of the offer.
Any applicable communication costs if they differ from the standard rate.
Whether the contract will be archived and how the consumer can access it.
The process for checking and correcting input errors before finalizing an order.
Available contract languages (besides English).
The relevant codes of conduct adhered to by Elenza London.
The minimum contract duration, if applicable.